From discovery to go-live in a few simple steps

Everything you need to map your guest journey, build My Stream into your brand, and start delivering personalized wellness experiences.

Soundscape Inspiration

Find the right music for every guest

Choose from a rich library of soundscapes designed to support health, wellbeing, and rest, during their stay and long after they leave.

Support & Help

We’re here to help

  • Self-serve support

    Access our library of how-to videos and step-by-step guides. Our digital assistant has been trained to handle the full range of queries you're likely to have, day or night.

  • Talk to the team

    Our team is happy to assist with anything you need. Send us a message or book a call and we'll get back to you promptly.

  • Ideas and feedback

    We genuinely want to hear from our customers. If you have a suggestion or something you'd like us to improve, please share it with us.

Frequently Asked Questions

Still got questions?

What exactly is My Stream?

My Stream is a functional music service that gives your guests a personalised wellness music experience on their own devices. It's delivered through a co-branded web page, so your property stays with your guests wherever they go.

Is it available as an app?

My Stream is intentionally designed to work without a download. We made a conscious decision to keep the guest experience as frictionless as possible, no app store, no account creation, no sharing personal data. Guests are never more than two clicks away from an experience, which means higher engagement and a smoother journey from the first scan.

What does "functional music" mean in practice?

It means music that's intentionally designed to support specific guest states, helping someone wind down for sleep, recover from jet lag, or settle into a morning routine. It's not background music; it's music built with a purpose, informed by science and  25 years of experience in understanding how music shapes spaces and how people feel within them.

Do we need to install any hardware?

No. Guests use their own devices, so there are no hardware costs or installation requirements. That makes it one of the most cost-effective wellness amenities you can offer without adding operational complexity.

How does it integrate with our existing loyalty or rewards app?

My Stream can either operate as a co-branded standalone platform or integrate directly into your existing rewards and loyalty apps via a SDK integration, whichever works better for your property and tech setup.

Will it work across different guest profiles and preferences?

Yes. No two guests arrive with the same expectations, and My Stream is built around that reality. Guests can choose experiences based on what they want to achieve, within each, they have the ability to further personalize the experience based on their current state.  

What happens after the guest checks out?

That's one of the key differentiators. My Stream continues to work for your guests after they leave, supporting their wellness routines at home and keeping the memory of their stay alive daily. A single visit becomes an ongoing relationship.

Is the music library licensed?

Yes, fully licensed globally. Your property has no additional music licensing exposure.

What kind of support do we get?

A dedicated digital support team is available 24/7, with real people on hand during business hours to support.

Is there any credibility or industry recognition behind this?

My Stream is the exclusive audio partner to Forbes Travel Guide and meets their wellness standards, giving properties a credible edge in a market where guests increasingly expect wellness to be part of the guest experience. Myndstream is also the official audio partner to Global Wellness Summit and has worked with partners including Marriott, IHG, Hyatt, and Kohler.

How is it priced?

It operates on a flat annual subscription fee based on the number of rooms your property has.. Speak to the team for specific pricing based on your property and content needs.

What if my property doesn’t operate at 100% occupancy?

Our pricing model is designed to be as simple and accessible as possible, while ensuring the artists whose work powers every experience are fairly compensated. A flat per-room-per-night rate removes the complexity of usage tracking or variable billing, you always know exactly what you're paying. Properties consistently find that the guest satisfaction, loyalty, and brand differentiation My Stream creates provides a high ROI. We're happy to walk you through the numbers for your specific property size.